Terms & Conditions
1. Introduction
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These Terms and Conditions govern the use of String4Schools.co.uk and the purchase of goods from our website. By using this site and making a purchase, you agree to comply with and be bound by these terms. Please read them carefully before making any purchase.
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2. Ordering and Payment
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Placing an Order:
By placing an order with us, you are offering to buy the products listed in your order, subject to availability and acceptance by us. We may refuse or cancel an order at our discretion if the items are out of stock, incorrectly priced, or for any other legitimate reason.
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Payment Terms:
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First Orders:
All first-time orders must be paid in full on invoice before goods are dispatched, unless payment is made immediately by card at checkout.
Subsequent Orders: After a first order has been successfully completed, future orders may be placed on standard invoice terms, specifically within 30 days from the date of invoice.
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Card Payments:
Customers may choose to pay immediately by debit or credit card at the time of ordering.
Payments made via our website are processed securely through Wix using industry-standard security measures. Wix is PCI DSS Level 1 compliant, uses encrypted (SSL/HTTPS) connections to protect your data, and supports additional safeguards such as 3D Secure authentication where required. This helps ensure your payment details and personal information are protected at every stage of the transaction.
3. Prices and Product Availability
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Prices:
All prices shown on the website are in GBP (£) and exclude VAT. VAT will be added at the applicable rate at checkout or on the invoice. We reserve the right to change prices at any time without prior notice.
Product Availability:
While we make every effort to ensure our stock levels are accurate, there may be occasions where items are unavailable. If this occurs, we will notify you promptly and update on expected timeframe for fulfilment, offer an alternative, or a full refund.
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4. Shipping
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Shipping Method:
All UK orders are shipped via ParcelForce 48, with a flat shipping fee of £5. Orders are typically processed within 1–2 business days once payment terms have been met.
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Delivery Times:
ParcelForce 48 generally delivers within 2 business days. However, delivery times are estimates only and may be affected by factors beyond our control. We cannot guarantee delivery times.
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Shipping Address:
You are responsible for providing an accurate delivery address. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
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5. Returns and Refunds
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Returns:
We accept returns within 14 days of receipt, provided the products are unused, unopened, and in resalable condition. Customers are responsible for return shipping costs unless the item is defective or supplied in error.
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Refunds:
Once returned items are received and inspected, refunds will be processed within 5–7 business days and issued to the original payment method.
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6. Product Information and Descriptions
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We make every effort to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them at any time without liability.
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7. Intellectual Property
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Unless otherwise stated, all content on String4Schools.co.uk, including text, images, logos, and product designs, is the property of String4Schools.co.uk or its licensors and is protected by copyright law. No content may be used, reproduced, or distributed without prior written permission.
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8. Privacy and Data Protection
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We are committed to protecting your privacy. Any personal data provided will be handled in accordance with our Privacy Policy. By using our website, you consent to such use.
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9. Limitation of Liability
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To the fullest extent permitted by law, String4Schools.co.uk shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products or services. We are not responsible for loss or damage during delivery beyond our control.
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10. Force Majeure
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We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of war, government action, or transport disruptions.
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11. Governing Law and Dispute Resolution
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These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
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12. Changes to Terms and Conditions
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We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on this page and will take effect immediately.
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13. Contact Us
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If you have any questions about these Terms and Conditions, please contact us at info@strings4schools.co.uk.